WHAT DO I DO ON COLLECTION DAY?
On collection day, place your containers in a bag in a safe location outside by 8am. A driver will pick-up between 8am and 5pm, label them, and take them to a counting facility.
Once counted, your collection refund will be transferred to your account, or the charity you nominate.
We’ll also keep you updated every step of the way with notifications.
DO I NEED TO BE HOME FOR COLLECTION?
You won’t need to be home for collection, you’ll just need to have your containers placed in a safe location by 8am for pick-up. Don’t forget to fill out the directions and comments section in the app for the driver to follow for easy pick-up.
You won’t need to sort the containers for pick-up either. However, we do need containers to be placed in sturdy bags. Label the collection bag with your unique user ID.
Don’t worry, we make sure all bags are recycled after use.
WHEN IS PICK-UP?
Our available dates and schedules for pick-up will depend on your area and the frequency of your zone.
We offer a variety of regularly-scheduled pickup options. When scheduling your next pickup, simply set the desired frequency. You can schedule weekly, bi-weekly and monthly pickups (other schedules available upon request).
HOW DO I ORGANISE COLLECTION FROM A BUSINESS?
Firstly, make sure you register as a business when you first set-up your account.
Then when booking your collection, remember to use the comments and directions section in the app for any information our drivers will need for a smooth pick-up—like access codes or secure areas our drivers will need to access.
HOW DO I ORGANISE COLLECTION FROM A UNIT OR TOWNHOUSE?
Booking a collection for an apartment or townhouse is just like any other collection!
We’ll just need access to your building’s recycling room to make pick-up as smooth as possible. You’ll also need to let us know any extra information we need for an easy pick-up using the comments and directions section in the app.
Let your building management company know you’re interested in our service too, setup is easy and convenient for the entire building.
CAN I DROP OFF MY CONTAINERS TO YOU?
No need, with ReCollect we come to you! We do all the hard work for you, picking up the containers, getting them counted and and transferring you funds electronically—saving you time, and making you money.
If you’d prefer to drop off your containers yourself, you can learn more here.
HOW DO I ORGANISE COLLECTION FOR A CHARITY?
If you are signing up for collections as a charity then you’ll need to sign up here. We have an easy to follow growth plan to help you maximise your donation potential.
If you’d prefer to donate your collection refunds then please select the donate option in the app. That way we’ll know to donate the money refunded from your collected containers to registered charities.
DO YOU CHARGE FEES?
Using the service won’t cost you anything, but you’ll get less back than if you take the containers to a depot yourself. We deduct a service fee of a few cents per container from your refund amount in order to cover the collection costs. You can check out our service costs here.
While the net return is less from ReCollect than if you go direct to a Return-It depot, it’s up to you to decide the value of your time!
WHAT CONTAINERS ARE ELIGIBLE?
To be eligible for a 5c refund containers must be:
- Between 150mL – 3L in size
- Empty, unbroken and in reasonable condition so that we can verify it’s an eligible container
- Glass, PET, HDPE, aluminium, steel or liquid paperboard (cartons) containers should be empty and in a reasonable condition.
WHAT CONTAINERS ARE NOT ELIGIBLE?
Wine, spirits, cordial and plain milk containers are generally not eligible. If a container isn’t eligible for a refund, don’t forget to use a recycling bin!
HOW LONG DOES IT TAKE FOR YOU TO COUNT THE CONTAINERS AND PAY ME?
Typically, the money is in your account within a few days after the pickup.